Privacy Policy

We take your privacy seriously. Personal information is information from which your identity is apparent or can reasonably be ascertained.

This policy describes in general terms how we protect the privacy of your personal information, the types of personal information we collects how it is used and with whom your information may be disclosed to or shared with. This policy applies to individuals including our candidates, contractors, clients, suppliers and others.

Our Privacy Policy may be reviewed from time to time to ensure that it is appropriate to our operations and services.

By providing us with your personal information you are deemed to acknowledge and consent to the collection, use and disclosure as outlined in this policy.

What personal information do we collect and hold?

Generally, if you are a client to our services, we may collect and hold information such as your name, address, telephone number, email address, and other necessary information. This information is collected through our paper and electronic registration forms.

We may need to collect personal information from you for the purposes of supplying or offering our services to you. Also, the law may require us to collect personal information from you.

Visitors to our website

When you visit our website, our web server automatically collects a limited amount of information essential for its operation. We do not automatically gather any personal information from you when you visit our website, such as your name, phone number or e-mail address unless you supply it voluntarily.

Some of the information we collect does not identify who you are (e.g., browser type). Other essential information such as your computer’s Internet Protocol (IP) address may identify you depending on the naming standards followed by your Internet Service Provider. You may wish to ask them about their policies and practices in this regard.

We may use a feature of your browser called a “cookie” to identify your computer to our servers. Cookies do not contain information by which we can identify you personally.

Our website contains links to other sites. We are not responsible for the content of other websites and encourage you to make your own decisions regarding their privacy policies and the accuracy, reliability and correctness of material and information found.

Use and Disclosure of your information

Generally we will use and disclose your personal information for the primary purpose for which we collected the information which is to provide or offer our services to you and associated administration and risk management.

We may disclose your information to third parties in the course of normal business operations including but not limited to government authorities, our insurers, affiliated services providers, persons acting on your behalf (such as your accountant or lawyer or employer where consent has been given by you), credit reporting agencies and professional associations. We also may disclose your information where it is required or authorised by or under law.

If you are a client, we may use your information to perform credit checks on you to assess your commercial credit worthiness for the purpose of assessing your Agreement and for the purpose of assisting in collecting overdue payments. We may also disclose your information to third parties such as to a Credit Reporting Agency or to suppliers that assist us in collecting overdue payments.

Credit Reporting Agencies

If our services to you involve the provision of credit to you, we may check information you provide to us with a credit reporting agency to confirm the completeness and accuracy of the information you have provided and to ascertain any relevant credit history you may have. We may also give information about you to a credit reporting agency (such as information that you have applied for credit and about your performance of your payment obligations to us).

You can request a copy of any credit report we have obtained about you from a credit reporting agency.


We disclose personal information when we outsource certain functions such as the manufacture of patient specific implants, and other clinically related work. In all circumstances where personal information may become known to our outsourced service providers, there are confidentiality arrangements in place.

Direct Marketing

Unless you ask us not to, we may use your personal information to provide information to you about other services which we may offer to you.

Information Security

We take steps to safeguard personal information we hold from misuse, loss, unauthorised access, modification and disclosure.

We may need to keep records for a significant period of time. However, when we consider that information is no longer needed, we will take steps to securely destroy the records or de-identify the information.

Personal information is stored in limited access servers and we operate data networks protected by industry standard firewall and password protection systems. We maintain physical, electronic and procedural safeguards to protect the integrity and privacy of these servers and your information.

In addition, all of our staff is trained on the importance of the protection of personal information and the steps they need to take to safeguard it.

Access and Correction

We aim to keep your personal information as accurate, complete and up to date as possible. We may contact you from time to time to verify your information record. If at any time you would like to gain access to your personal information or you would like to have some information corrected please contact us. Please note that we may charge you a fee where access is provided and we may refuse to provide access if government legislation allow us to do so (such as due to commercial sensitivities).

Contact Us

If you wish to gain access to your personal information or make a complaint about a breach of your privacy or if you have any query on how your personal information is collected or used or any other query relating to our privacy policy, please contact our Privacy Officer and we will respond to your query or complaint as soon as possible